Today, almost every business establishments, from small and medium enterprises to large corporations, are always aiming to do great things in their online or digital marketing campaigns. The majority of the public today spend a lot of time engaging online.
People have become so involved with the digital world that they expect to do just about everything and anything online, from banking to purchases to checking status updates. As a result, digital marketing is an ever growing and expanding playing field. You need to stay on top of what works and what doesn’t.
Maja Neable VP, Digital and Channel Marketing BMO FINANCIAL GROUP
According to Maja Neable, Vice President of Digital and Channel Marketing at BMO FINANCIAL GROUP, as the consumers move to expect more in digital, the marketers have adopted: better targeting, more relevant messaging, and more competition for the digital consumer.
According to Neable, their company has found the biggest impact when their knowledgeable representatives in branches and contact center help bring customers on board. Customers trust them and rely on their advice.
Their campaigns include a number of strategies and tools like videos, email marketing, ad targeting, and social media. Their whole strategy is anchored on fully integrated intuitive experiences: from targeting well with relevant messages, to then meeting the customer’s need by providing an easy experience. Treating customer interactions as a life-cycle, a journey, rather than an instance, provides for the most powerful and engaging experiences, and business results.
While this strategy has been fruitful for BMO FINANCIAL GROUP, it took time to work. It is a product of a learning cycle where they tested different strategies, encountering failures and learning from them. Developing a workable strategy really is not easy in digital marketing.
“Given the amount of competition, you also have to adopt and innovate as quickly as possible to remain relevant”, Neable discussed, “To compete in the digital space today, one must continually invest and re-invent itself. This requires a different approach and thinking for established financial institutions. The ones that are the fastest to change to this way of thinking, will be the winners.”
This is where a good networking and linking up with fellow digital marketers becomes very important. Learning from others successes and failures allows you to expand your horizon and identify possible ways to improve on your very own marketing campaigns.
If you are seriously looking to improve your digital marketing strategies, the 7th Digital Marketing for Financial Services Summit is the perfect conference to attend. This year it is happening at The Westin Harbour Castle Conference Centre in Toronto, on Wednesday June 21st & Thursday June 22nd 2017.
Here are five reasons why you should attend this summit:
Innovate at a digital speed.
Learn from C-level financial services leaders on how to create a competitive advantage.
Learn how to eliminate organizational roadblocks.
Connect with industry veterans and rising stars.
This is the only digital marketing forum for financial services.
BONUS Reason: Save 20% off your tickets (see below)
Boost your digital marketing and take it to the next level.
As Andrew Artemenko of Bank of America said, it is “encouraging to see innovative and creative ways to solve the issues, constraints and challenges in a highly regulated industry. It’s nice to get out of your comfortable home environment to meet peers face to face, who have new and inspiring ideas.”
As a business using social media marketing, you need to know what is the most important thing that you can do to attract customers to your business. You may be surprised to learn that the most important thing in online marketing is building trust.
Customers want a brand that they can trust and count on. They want a company that they can refer their friends to or that they can keep returning back to when they need similar services again. At the end of the day, the ROI (Return on investment) is not the biggest value that you are going to get from social media marketing. Through social media, you are going to be able to build up a trusting relationship with your customers, that helps them identify from you, and to learn from your insights. This will make you “front of mind” and become their first call when they need something.
The first step to gain this trust is to communicate with your customers and potential customers in your personal brand voice that is consistent always. This is most effective through writing social media posts in a manner that is human rather than through messages that seems very robotic in nature. You want to show off a relatable personality that will get customers to trust in you and your Company. Once you find the specific tone of your brand voice, you need to stick to it. Being consistent is key to gaining the trust of your readers and customers.
When it comes to actual posts, there are a few things that you need to do. You should post ideas that are unique and original for a few reasons. One, fresh posts help in ranking articles and two, when people see a different approach to a common topic, it can gain traction. These posts can be informative pieces or ones that are entertaining or a mixture of the two. You want to make sure these posts shareable so that your followers will want to share it with their friends, by having social media sharing buttons on each article or post you do. By doing this, you will gain more followers, which will increase the recognition of your brand.
A final aspect to using social media to gain the trust of your customers is through engaging with them. If a customer contacts you through social media about an issue with your products or services, be accountable and apologetic while trying to remedy the situation.
These are things that will help increase your customer’s trust in your brand. If a customer trusts you, they will be more willing to keep coming back for services and refer their friends and loved ones. Do not use your posts to market things all of the time, otherwise people will not want to follow you. You need to find a perfect balance between advertising and offering more value to your customers.
Remember this: Educate, don’t inundate.. Provide value, and people will trust and buy from you naturally.
Social media is one of the most important forms of modern communication and a brilliant way to connect with so many like-minded people. However, like all powerful tools, it should be used responsibly.
You want to create a positive online atmosphere for your business, one that creates sense of community with friends, peers, and potential customers.
Here are the top 7 do’s and don’ts in social media marketing that can affect your status online:
#1: Don’t Complain
This seems like a no-brainer, but you may be surprised at how often people complain about bosses, clients or customers. This can not only negatively impact the image of a business (giving the wrong impression), but it impacts how present and future customers or bosses view you. I will say there is the occasional time that you have a really bad experience. If this happens, and you need to vent, thread lightly and do not name names.
#2: Don’t Get involved in controversial conversations
Wanting to engage other users is one thing. Starting or fueling fights is another. If your opinion is controversial regarding hot-topic issues like religion, race, or politics, you might not want to announce it all over the Internet—particularly if you’re hoping to catch the attention of future customers, employers or business partners. Social media is a fickle thing that way,
#3: Don’t Spam your followers
This isn’t just a tip for casual users; it’s crucial for businesses that are looking to build an online reputation. Spamming is a bad tactic because it fails to form real connections with customers. After all, there’s nothing more annoying to the average person than logging on and finding their wall crowded with sales pitches, updates, or excessive private messages. If you provide a sales pitch, make sure it provides value first.
#4: Don’t Self-promote (rule of 5:1)
Alright, we all do it. However, when it comes to promoting your businesses online, it’s important to practice “moderation”. Otherwise, you just come across as an obnoxious horn-blower too big for your britches, and customers will move on to someone less noisy. While you should certainly share your business experiences and values, balance that with promoting others. It will make your followers more receptive to your message, and more likely to share your promotions on their other networks. My rule of thumb is 5 posts of great info for every Sales piece. And ALWAYS show the value in the sale piece.
#5: Don’t Share anything you wouldn’t mind showing strangers
A lot of people tend to treat social media as if it is their diary, but always remember that your business records, grievances at work, or details of your personal life are your business—and should be for your eyes only. Unless you are a reality star and want people to know.. then good on you.
#6: DO: LISTEN
Social media is more than just a way to advertise. It’s a way to communicate. You don’t have to verbally communicate to be able to listen. Lend an ear to what your customers are saying or talking about online by paying attention to their comments. See what they want, what they like, and work on pleasing them by developing a way to solve what they are wanting,
#7: DO: Have clarity
Rather than logging on to dozens of social media platforms every day, focus on the ones that contribute to your professional mission. Posting a cat video may seem funny at the time, but consider whether or not it’s actually relevant to what you’re trying to accomplish.
If you want to learn more about how to grow your business with digital marketing, connect with me and let’s talk.
Here is a secret that I want to give to you that I give to my clients that I train about Social Media Marketing techniques. As with a lot of other Companies out there, my clients are working on developing, implementing or adding in social media strategies to leverage social media in order to get results. We put a plan into place and I walk them through step-by-step how to attract more clients and increase profits using Social Media.
The number one thing that I see with a lot of Companies these days is to only rely on Social Media platforms to be their main “website” platform of information. This is a mistake. It really is, for a number of reasons.
I have always cherished the statement “You get what you pay for” and it is relevant in many avenues.
I am a huge believer in Social Media Marketing and what it can do for businesses. Social Media works and it works well. Having been part of the web business for over 17 years now with building sites, I have seen it all.
Here is what I want to tell you:
Facebook (or any other Social Media setup – Pinterest, Twitter, Linkedin, Google+ etc) should NEVER be your main website platform.
Here is why….
1. You are ALWAYS playing in some one else’s sandbox: If Facebook wants to change your layout of your site when they want, they do and you end up with Timelines (I am a fan by the way). LinkedIn is now updating their Company pages and this will again upset people who have spent time and effort crafting the perfect look and feel to their site. With your own main website, you are in Control. No “social media handcuffs”.
2. The Social Media Platform owns the content that you upload: When you upload content to ANY of these sites, make sure you read their Terms. On Facebook, they own all the content so you really are just “leasing” a space from them and then can remove it at any time. That isn’t the best business model, right?
3. Everything goes in phases: Remember MySpace? It was Facebook 5 years ago and now it’s almost embarassing to be on there. Social platforms go in and out and granted, Facebook is very strong, but just like the Roman Empire, it will not last forever.
4. Google and other Search engines will not benefit your Social Platforms as they will your Website:Granted, search engines will still index your information IF the social platform allows it, however you will generally only have 1 page that is indexed versus many from the website you run.
5. A Place to call Home Base: By having your own website (a full website hosted on a paid service – not a free service), you can control all of your content and all of your information. Make this the place to lead ALL of your social platforms to. This is where you want clients and customers to come to. Facebook is great for interactions as is Pinterest and Twitter, but in the end, if you want true ongoing sales, you have to bring them back to your website. Always.
I want to ensure that your online business continues to do well with Social Media. If you already have your Facebook page, and all other items but do not have a site yet, please consider setting it up as the main place for people to land.
One last note: This doesn’t mean in any way that you stop using Social Media. I recommend to use it all the time, profitably however when you use Social Media combined with a solid website strategy, you will yield the best results.
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Social media is something just about everyone uses in today’s world. Many people enjoy it because we are given an easier way to talk to friends, and it is also a great tool to talk to a lot of people. When you are out there all day, every day, sites like Facebook and Twitter become part of your life, as do your followers and friends on those sites. How much they like what you write and do, how many share it all, and the amount of people wanting to speak to you all determine your influence on the world around you. Those unsure of how much influence that they actually have can look to Klout.com to figure it out. There, you are given the ability to learn your influence score from the major Social Media sites.
See Klout.com combines all of your Social Media activity and turns in into a number from 1 to 100 (being the best) based on 54 factors. The more influence you have (meaning people who share you stuff, click on your links, talk about your stuff) the better your Score. And there are great perks to a higher score.
As the internet grows, so do the jobs that can be had on it. When a person works in marketing, for example, they spend a lot of time on the internet. That is part of their job and the more people they can get to see what they say, the better they can do their job. Using your Klout score, employers are able to see just how big of an influence you have in the world, which can help them determine whether or not you are worth hiring (and this now becoming a trend to put Klout on application forms). Your relationships with the people around you, the connections you have made during your career, and the impact you make around the world help an employer or client know if you will pay off. They want a person who can reach many people because it matters to stay connected to the world around you, being seen and heard.
Although Klout is not the only Influence Score to be had (and it’s still growing), it is currently the best online indicator for people to see how much real influence they can control. And it Matters.
Our Klout scores are already playing a larger role in the decision making processes in other real world applications. One example that is happening all the time now, is hotels in Las Vegas are looking up your Klout Score to see if you are worthy of an upgrade, because if your Klout Score is high enough, they know you will talk about it on your social media accounts thereby giving them free advertising from you. See when you talk on your Facebook, Twitter, Linkedin, Google+ accounts about a great place and you have a high Klout score, there is a great chance that your followers will listen and be interested about that Topic and remember that location/hotel/product.
Another example is one that I and others with a higher score get often, is what is called Klout Perks. Companies are hooking up with Klout to send new products to people with Klout scores over certain numbers. I recently got a full kit of AVENA NATURALS products (no cost to me) sent in the mail to me. You bet I talked about it on my Social Media Feeds.
A guy in San Francisco had a Klout score of 74 (and he was just a well connected 25 year old) and he got the new VOLT car for a weekend to test drive. No cost to him at all. You can bet he posted it everywhere thus giving the VOLT a lot of advertising from an influencer.